Important Notice: PreSou Dream Events provides on-site event decoration services. We do not operate a traditional ecommerce model that ships physical boxes or parcels to your home via courier.

When you see references to "Shipping" or "Delivery" during checkout or on your payment statements, it strictly refers to the Service Delivery and On-Site Setup of your chosen decoration package by our decorator teams.

1. Service Delivery & Setup

Instead of shipping items to you, we deliver our service by sending a team of professional decorators to your selected venue to execute the decoration setup.

• Our team will bring all necessary materials (balloons, flowers, props, equipment) required to complete the package you booked.
• Once the setup is complete and handed over, our service delivery is considered fulfilled.
• Props or rental equipment (such as neon signs, ring stands, or backdrops) used in the setup may need to be returned or collected by our team after your event, as specified in your package details.

2. Booking Date, Time & Arrival

During the booking process, you will select an event date and a preferred setup time slot.

• Our decorators will arrive within the selected time window to begin the setup.
• Setup duration varies based on the complexity of the package (typically ranging from 1 to 3 hours). Please account for this duration when planning your event schedule.
• While we strive to arrive exactly on time, unforeseen factors such as heavy traffic, extreme weather, or venue entry delays may occasionally affect our arrival time. We will communicate any significant delays to you promptly.

3. Location Requirements & Service Area

We currently provide decoration services in select cities (e.g., Kolkata, Mumbai, Delhi NCR, Bengaluru, Hyderabad, Pune, Chennai, Ahmedabad).

• Accurate Address: You must provide the correct and complete address, including landmarks, to ensure our team can locate the venue without delay.
• Venue Access: Our delivery of service depends on your ability to secure proper permissions and provide unobstructed access to the setup area at the agreed time.
• Out of Bounds: If your location falls outside our active service areas (as determined by your pin code), we reserve the right to decline the booking and issue a full refund.

4. Delivery / Conveyance Charges

Standard decoration packages may include travel costs for our decorators. However, depending on the distance to your specific venue, late-night setup requirements, or last-minute bookings, additional conveyance or "delivery" charges may apply. Any such charges will be clearly displayed during checkout before you make a payment.

5. Delays & Unsuccessful Delivery

If our team is delayed due to incorrect address information provided by the customer, or if they are denied entry to the venue, the setup may be compromised or cancelled. In such cases where the delay or failure of service delivery is caused by the customer, no refunds will be issued.

For more information on what happens if a setup cannot be completed, please review our Refund & Cancellation Policy.