1. Introduction

At PreSou Dream Events, your privacy is important to us. This Privacy Policy outlines how we collect, use, store, and protect the information you provide when using our website and booking our event decoration services.

2. Information We Collect

We collect information that you voluntarily provide to us when creating an account, browsing our packages, or booking a decoration service. This may include:

• Personal Details: Your name, email address, phone number, and gender.
• Booking Information: Event date, setup time, venue address, guest count, and specific customization preferences for your decoration.
• Account Information: Profile images (if uploaded) and encrypted passwords.
• Reviews and Content: Any ratings, comments, or photos you submit as part of a product review.

3. How We Use Your Information

We use the collected information for the following purposes:

• To process and manage your decoration bookings.
• To communicate with you regarding booking confirmations, decorator assignments, and setup times.
• To coordinate with our local setup teams so they can deliver the service at your specified venue.
• To provide customer support and respond to your inquiries.
• To improve our website, services, and user experience.
• To send important updates, such as changes to our terms or policies.

4. Third-Party Service Providers

We do not sell or rent your personal information to third parties. However, we may share information with trusted third-party service providers to facilitate our services, including:

• Payment Processors: Payment transactions may be processed through third-party payment service providers. We may receive transaction-related information (like transaction IDs and status) necessary to confirm and manage your booking. We do not store your full credit card numbers, UPI PINs, or raw banking credentials.
• Email Services: We use third-party email providers (such as Resend) to send you OTPs for registration and booking confirmations.
• Media Storage: Profile pictures and decoration images may be hosted securely on cloud platforms (such as Cloudinary).
• Decorators: Your venue address, contact number, and booking details are shared with the assigned decorator team solely for the purpose of executing the decoration setup.

5. Cookies & Similar Technologies

We use cookies to maintain your session (so you stay logged in while browsing), remember your preferences, and ensure the website functions securely. We may also use basic analytics to understand how visitors interact with our site. You can adjust your browser settings to refuse cookies, though some parts of the booking flow may not function properly without them.

6. Data Security

We implement reasonable technical and organizational safeguards—such as encrypting your passwords (using bcrypt) and hashing OTPs—to protect your personal information from unauthorized access, loss, or misuse. However, no data transmission over the internet or electronic storage system can be guaranteed to be perfectly secure.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, which includes maintaining your account, keeping a record of your past bookings for your convenience, and complying with our legal and accounting obligations.

8. Your Rights

You have the right to access the personal information we hold about you and to update your profile (such as name, phone number, and address) through your account settings. If you wish to delete your account or exercise other data rights under applicable law, please contact our support team.

9. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically. Your continued use of the website after modifications indicates your acceptance of the updated policy.