At PreSou Dream Events, our primary offering is on-site event decoration services. We understand that plans can change, and we strive to accommodate those changes while respecting the time, logistics, and material preparations made by our decorator partners.

This policy outlines how cancellations, rescheduling, and refunds are handled for all bookings made on our platform.

1. Booking Confirmation

Your booking is considered confirmed once you have successfully completed the checkout process and payment has been verified by our third-party payment provider. You will receive a confirmation email or SMS with your booking details. Our decorators will then reserve your chosen date and time slot and begin preparing the necessary materials (such as balloons, flowers, and props).

2. Customer Cancellations & Refunds

Because our services require advanced preparation and block the availability of our decorators, cancellation refunds are tiered based on how much notice you provide:

• More than [BUSINESS DECISION REQUIRED: e.g., 48] hours before the setup time: You are eligible for a [BUSINESS DECISION REQUIRED: e.g., 100%] refund.
• Between [BUSINESS DECISION REQUIRED: e.g., 24 and 48] hours before the setup time: You are eligible for a [BUSINESS DECISION REQUIRED: e.g., 50%] refund.
• Less than [BUSINESS DECISION REQUIRED: e.g., 24] hours before the setup time: Cancellations made within this window are generally non-refundable, as decorators are already en route or materials have already been prepared.

Note: Some customized or highly personalized packages may have a strict non-refundable policy, which will be stated in the package details.

3. Rescheduling

If you need to change the date or time of your event, we will do our best to accommodate you, subject to availability.

• Requests to reschedule made more than [BUSINESS DECISION REQUIRED: e.g., 24] hours before the original setup time can usually be accommodated at no extra charge.
• If you request a reschedule very close to the setup time, an additional rescheduling fee of [BUSINESS DECISION REQUIRED: e.g., ₹500] may apply.
• If we cannot accommodate your new date/time and you choose to cancel, the standard cancellation policy applies based on when you made the initial request.

4. Customer Unavailability & Venue Issues

Our decorators operate on strict schedules to ensure all customers receive their services on time. If our setup team arrives at the venue and is unable to begin work due to customer unavailability, incorrect address details, or lack of venue permission:

• The team will wait for a maximum of [BUSINESS DECISION REQUIRED: e.g., 30] minutes.
• If setup cannot begin within this window, the booking will be considered a "No-Show".
• No-shows are non-refundable. If you wish for the decorator to return later or the next day, a new booking or a rescheduling fee will be required.

5. Same-Day / Last-Minute Bookings

Bookings made for the same day (if supported) are processed immediately. As such, same-day bookings are strictly non-refundable and cannot be rescheduled once the payment is confirmed.

6. Weather & Force Majeure

In the event of severe weather, natural disasters, or other circumstances beyond our reasonable control that prevent our team from safely reaching your venue or executing the setup, we will offer you the option to reschedule the booking at no additional cost or receive a full refund.

7. Refund Processing

If a refund is approved based on the terms above:

• The refund will be initiated back to your original method of payment.
• Please allow [BUSINESS DECISION REQUIRED: e.g., 5-7] business days for the amount to reflect in your bank account, depending on your bank and the payment gateway's processing times.